Introduction

Have a question or concern regarding your account? In this tutorial, we will guide you step-by-step on how to efficiently send inquiries related to Payroll or Non-Payroll issues using the Help menu on your dashboard. By following these instructions, you'll ensure that your concerns are recorded and addressed promptly by our support team.

How to Instructions

1. Access the Help Menu

Go to the bottom right of your dashboard and click the Help menu button.

2. Select Inquiry Option

Select the Ask a Question option from the menu.

3. Choose Inquiry Type

Choose whether your inquiry is related to Payroll or Non-Payroll.

4. Specify Non-Payroll Inquiry

In this example, click on Non Payroll Related.

5. Enter Inquiry Details

A text field will appear for you to enter your question or concern.

6. Provide a Clear Description

Provide a short description to explain your inquiry clearly.

7. Attach Supporting Documents

You may also attach a screenshot, recording, or a file to support your message.

8. Adding a Screenshot

For a screenshot, you can simply copy and paste it here in the text box.

9. Adding a Screen Recording

For screen recording, simply click the attachment icon.

10. Submit Your Inquiry

Once submitted, your inquiry is automatically routed to customer service for immediate assistance.

11. Await Response

You will be notified through the Help menu button on your dashboard when the support team responds to your inquiry.

Conclusion

By following these steps, you can efficiently send an inquiry through the Ask Questions section to ensure your concerns are addressed in a timely manner by our support team.